Terms of Service

These Terms of Service (the "Terms") form a binding agreement between EvenHelm and the organization that registers for or uses the Service (the "Customer", "you", "your"). The "Service" means the EvenHelm platform: a multi-tenant software service for tracking cloud and AI cost and usage and for managing invoicing, together with its websites, applications, and APIs.

A "Workspace" (or "Company") is the isolated tenant created when you first register. An "Administrator" is a User with elevated rights over a Workspace. A "User" is any individual you authorize to access your Workspace. "Customer Data" means the data you and your Users submit to the Service, including client records, invoices, expenses, and connected cost and usage data. "Connections" means the third-party cloud and AI provider accounts you link using your own credentials.

The Service is intended for business and professional use only. It is not a consumer product and is not directed to individuals acting outside their trade or profession.

By creating a Workspace, accepting an invitation, or otherwise accessing the Service, you confirm that you accept these Terms. If you accept on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

• You must be at least 16 years old and have the legal capacity to enter into a contract.
• You must use the Service for business or professional purposes, not as a consumer.
• You must provide accurate registration information and keep it current.
• You must not use the Service if we have previously terminated your account or if applicable law bars you from doing so.

The individual who first registers creates the Workspace and becomes its initial Administrator. Additional Users join by invitation. You are responsible for all activity that occurs under your Workspace and Users, whether or not authorized by you.

• You must keep credentials confidential and enable available security measures, including two-factor authentication where offered.
• Administrators are responsible for managing User access, roles, and the lawful onboarding and offboarding of their Users.
• You must notify us promptly via our contact form if you suspect unauthorized access to your Workspace.
• Each Workspace is logically isolated from every other Workspace; you must not attempt to access another Workspace's data.

The Service is offered under tiered plans (currently Free, Pro, and Business). Each plan carries feature and usage limits that we enforce in the application and in our systems. Paid plans are billed through our third-party payment processor; by subscribing you also agree to that processor's applicable terms. We do not store full card details.

4.1 Subscriptions & auto-renewal

• Paid subscriptions are sold on a recurring basis and renew automatically for successive periods unless cancelled before the renewal date.
• Fees are charged in advance for each period at the rates shown at checkout, plus applicable taxes.
• You authorize us and our payment processor to charge your payment method for all fees as they become due.

4.2 Cancellation

You may cancel at any time from the billing settings or the payment processor's customer portal. Cancellation takes effect at the end of the current billing period; you retain paid features until then. We do not provide pro-rated refunds for partial periods except as required by law or as stated in our refund policy.

4.3 Price changes

We may change plan pricing. We will give you at least 30 days' notice before a change takes effect for your subscription, and the new price applies from your next renewal. If you do not accept a change, you may cancel before it takes effect.

4.4 Refunds & right of withdrawal

• Subscription fees are non-refundable. You may cancel at any time to stop future renewals; cancellation takes effect at the end of the then-current billing period.
• Where you qualify as a consumer under EU law, you retain the statutory 14-day right of withdrawal to the extent it applies; by requesting that the service begin immediately you may be asked to acknowledge that this right ends once the service has been fully performed.

4.5 Free plan

The Free plan is provided at no charge and may carry reduced limits and features. We may modify, limit, or discontinue the Free plan at any time. Free plan data is subject to the same terms as paid data, including the retention and deletion rules below.

4.6 Non-payment

If a charge fails or fees are overdue, we may downgrade, suspend, or restrict access to paid features after reasonable notice, without waiving amounts owed.

As between you and us, you own your Customer Data. We claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Customer Data solely as needed to provide, secure, maintain, and improve the Service for you, and as instructed by you through the Service.

5.1 Your responsibility for Customer Data

• You are solely responsible for the accuracy, quality, and lawfulness of Customer Data and for having all rights, consents, and a lawful basis to submit it to the Service — including any personal data about your clients, contacts, or staff.
• You must not upload special-category (sensitive) personal data — such as health, biometric, racial or ethnic, political, religious, or similar data — into the Service. The Service is not designed to process it.
• You are responsible for providing any required privacy notices to, and obtaining any required consents from, the individuals whose personal data you enter.

5.2 Roles & the Data Processing Agreement

Where Customer Data includes personal data, you act as the controller and we act as your processor, processing it only on your documented instructions. Our processor obligations — including security, sub-processors, and assistance with data-subject requests — are set out in a separate Data Processing Agreement("DPA"), which forms part of these Terms. Where the DPA conflicts with these Terms regarding personal data, the DPA controls.

5.3 Financial records & retention

Invoices are treated as immutable financial records. Once an invoice is issued it cannot be edited; sent or paid invoices must be voided rather than deleted, and deleted financial records are retained as soft-deleted entries rather than being permanently erased on request. This reflects the integrity expected of accounting records and may be required by tax or accounting law. Retention periods are described in our Privacy documentation and the DPA.

The Service lets you link your own third-party cloud and AI provider accounts using credentials you supply. Those credentials are encrypted at rest, and only a masked hint is ever shown back to you.

• EvenHelm performs read-only cost and usage reads through your Connections. We do not make changes to, or incur spend in, your provider accounts.
• We do not send your Customer Data, clients' data, or prompts to AI providers. Connections are used only to read cost and usage figures.
• You are responsible for your provider accounts, for the credentials and permissions you grant (least-privilege, read-only access is recommended), and for complying with each provider's own terms.
• Third-party providers are independent. We are not responsible for their availability, accuracy, pricing, or acts, and your use of them is governed by your agreement with them.

This Acceptable Use Policy applies to every User and to all use of the Service. You must not, and must not permit any User or third party to:

• Use the Service for any unlawful, fraudulent, infringing, or harmful purpose, or in breach of any applicable law or third-party rights.
• Upload, store, or process data you have no lawful right to handle, or use the Service to process another party's data unlawfully.
• Attempt to access, interfere with, or disrupt another Workspace, account, or the Service's tenant isolation, security, or infrastructure.
• Probe, scan, or test the vulnerability of the Service, or circumvent or attempt to defeat authentication, rate limits, or access controls, except through an authorized disclosure channel.
• Reverse engineer, decompile, or attempt to derive source code, or copy, frame, or mirror the Service except as permitted by law.
• Scrape, harvest, or use automated means to extract data from the Service beyond the provided APIs and documented limits.
• Resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted.
• Upload malware or transmit content that is unlawful, abusive, or designed to harm the Service or other users.
• Use the Service to build or train a competing product, or to benchmark it without our prior written consent.

We may investigate suspected violations and may suspend or terminate access to protect the Service or other customers, as described in Section 12.

The Service, including its software, design, templates, documentation, and trademarks, is and remains the exclusive property of EvenHelm and its licensors. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. No rights are granted except as expressly stated. Any feedback you provide may be used by us without restriction or obligation.

Each party may access non-public information of the other in connection with the Service ("Confidential Information"). Each party will protect the other's Confidential Information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. Customer Data is your Confidential Information; the non-public components of the Service are ours.

We work to keep the Service available and reliable, but we provide it "as is" and "as available". We do not guarantee any specific uptime, performance, or that the Service will be uninterrupted or error-free.

• We may modify, add, or remove features, and may perform maintenance, with reasonable steps to limit disruption.
• Cost and usage figures depend on third-party providers and may be delayed, incomplete, or revised; incomplete periods are flagged and should not be treated as final.
• The Service is a reporting and management tool, not accounting, tax, legal, or financial advice. You are responsible for verifying figures used for any decision.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law, including mandatory consumer-protection law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility.

Each party's total aggregate liability arising out of or relating to these Terms is capped at the total fees the Customer paid to Meta Mine OOD in the twelve (12) months preceding the event giving rise to the claim. Nothing in this clause excludes or limits any liability that cannot be excluded or limited under mandatory Bulgarian or EU law. These limitations do not apply to: a party's liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; your payment obligations; your indemnification obligations; or any liability that cannot be limited or excluded under applicable law. Where you or a User qualify as a consumer under mandatory EU/UK law, nothing here limits liability beyond what that law permits.

You will defend, indemnify, and hold harmless EvenHelm and its personnel from and against third-party claims, damages, and reasonable costs (including legal fees) arising out of or relating to: (a) your Customer Data, including any claim that it infringes rights or was processed unlawfully; (b) your use of the Service in breach of these Terms or applicable law, including the Acceptable Use Policy; or (c) your Connections and use of third-party provider accounts.

You may stop using the Service and terminate by cancelling your subscription and closing your Workspace. We may suspend or terminate access if you materially breach these Terms (including the Acceptable Use Policy), fail to pay, or if necessary to protect the Service, other customers, or to comply with law — with notice where reasonable, and immediately where the risk requires.

13.1 Effect of termination — your data

• For a reasonable period after termination, you may request an export of your Customer Data. A self-service data export and deletion capability is being developed; until then, contact us via our contact form for an export or deletion request.
• After that period we will delete or anonymize Customer Data in line with our retention practices and the DPA, except that immutable financial records (such as voided or soft-deleted invoices) and data we must keep by law may be retained for the required period.
• Sections that by their nature should survive termination (including payment obligations accrued, IP, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive.

We may update these Terms from time to time. For material changes we will give reasonable notice — at least 30 days — by email or in-product notice before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel.

These Terms are governed by the laws of the Republic of Bulgaria, without regard to its conflict-of-laws rules.

Dispute resolution: any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the competent courts of the Republic of Bulgaria at the Company's registered seat. Where you or a User qualify as a consumer, mandatory consumer-protection law may give the right to bring proceedings in the courts of your place of residence, and nothing here removes those protections. Either party may seek injunctive relief for misuse of IP or Confidential Information in any court of competent jurisdiction.

• These Terms, together with the DPA and any order or plan you select, are the entire agreement between us on this subject and supersede prior understandings.
• You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
• If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Notices to us should be sent via our contact form; notices to you may be sent to your Workspace Administrator or in-product.

Questions about these Terms? Contact us via our contact form or write to Meta Mine OOD, Zornitsa 42, Apt. 3, Burgas 8018, Bulgaria.